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Frequetly Asked Questions and Answers

Frequently Asked Questions and Answers

Q: What is required to sign up for the first time?

A: You need to have access to the Internet, an e-mail address and a copy of your current Fibernet invoice. Follow the sign-up instructions on the screen to complete your enrollment.

Q: What is the cost of the e-billing service?

A: There is no cost for Fibernet Online Bill Pay. We are happy to provide this convenient, time-saving service to our customers.

Q: I have a business with multiple lines on one account. Can I view bills for all my lines?

A: Yes, as long as your telephone numbers are associated with one account number, you will have the ability to view the activity of each line on a monthly basis.

Q: Can I stop Fibernet Online Bill Pay at any time?

A: Yes, click on Pay Bill to change the account or the way you pay your invoice. Call 888.992.7844 if you have any questions.

Q: What is ACH?

A: ACH is the Automated Clearing House network and is a process to electronically transfer funds between financial institutions.

Q: Do you accept credit card payments?

A: Yes. We accept MasterCard, Visa, Discover and American Express.

Q: Is there a charge for either payment option?

A: Fibernet currently offers this service to you without any charges, but we recommend that you contact your bank to find out if they charge a fee for this service.

Q: Is there a charge for returned payments?

A: Yes. Fibernet will reverse your payment if the transaction is returned by your bank for any reason. Fibernet will charge your account a fee of $30.00 per returned transaction.

Q: Will I need to make a request each month in order to pay my bill?

A: Yes, if you select the One-Time Payment option.

Q: What if I forget my password?

A: Click "Log in" and select: Click here to retrieve your password.

Q: How will I be notified when my bill becomes available for viewing and payment online?

A: You will receive an e-mail at the address we have on file with your invoice information.

Q: Will I continue to receive my paper bill in the mail?

A: Yes, unless you opted to receive the eStatement option.

Q: After clicking the submit key when making a payment, can I cancel the transaction if it is scheduled to occur on that same day?

A: No, the transaction cannot be cancelled online.

Q: When will my account reflect my payment?

A: Usually the next business day, your account will be updated with your payment.