Frequently Asked Questions and Answers
Q: What is required to sign up for the first time?
A: You need to have access to the Internet, an e-mail address and a copy of your current Fibernet invoice. Follow the sign-up instructions on the screen to complete your enrollment.
Q: What is the cost of the e-billing service?
A: There is no cost for Fibernet Online Bill Pay. We are happy to provide this convenient, time-saving service to our customers.
Q: I have a business with multiple lines on one account. Can I view bills for all my lines?
Q: Can I stop Fibernet Online Bill Pay at any time?
Q: What is ACH?
Q: Do you accept credit card payments?
Q: Is there a charge for either payment option?
Q: Is there a charge for returned payments?
Q: Will I need to make a request each month in order to pay my bill?
Q: What if I forget my password?
A: Click "Log in" and select: Click here to retrieve your password.
Q: How will I be notified when my bill becomes available for viewing and payment online?
Q: Will I continue to receive my paper bill in the mail?
Q: After clicking the submit key when making a payment, can I cancel the transaction if it is scheduled to occur on that same day?
Q: When will my account reflect my payment?