Frequetly Asked Questions and Answers
Q: What is required to sign-up for the first time?
You need to have access to the Internet, an email address and a
copy of your current SmartSearch invoice. Follow the sign-up instructions
on the screen to complete your enrollment.
Q: What is the cost of the e-billing Service?
There is no cost for SmartSearch Online Bill Pay. We are happy to provide this convenient, time-saving service to our customers.
Q: I have a business with multiple lines on one account. Can I view bills for all my lines?
Yes, as long as your telephone numbers are associated with one account number, you will have the ability to view the activity of each line on a monthly basis.
Q: Can I stop SmartSearch Online Bill Pay at any time?
Yes, click on â€œPay Billâ€� to change the account or the way you pay your invoice. Call 866.253.4262 if you have any questions.
Q: What is ACH?
ACH is the Automated Clearing House network and is a process to electronically transfer funds between financial institutions.
Q: Do you accept credit card payments?
Yes. We accept, MasterCard, Visa, Discover and American Express.
Q: Is there a charge for either payment option?
SmartSearch currently offers this service to you without any charges, but we recommend that you contact your bank to find out if they charge a fee for this service.
Q: Is there a charge for returned payments?
Yes. SmartSearch will reverse your payment if the transaction is returned by your bank for any reason. SmartSearch will charge your account a fee of $30.00 per returned transaction.
Q: Will I need to make a request each month in order to pay my bill?
Yes, if you select to the â€œOne-Time Paymentâ€� option.
Q: What if I forget my password?
Click on Log in and select: Click here to retrieve your Password.
Q: How will I be notified when my bill becomes available for viewing and payment online?
You will receive an email, to the address we have on file, with your invoice information.
Q: Will I continue to receive my paper bill in the mail?
Yes, unless you opted to automatically pay your invoice each month and selected the eStatement option.
Q: After clicking the submit key when making a payment, can I cancel the transaction if it is scheduled to occur on that same day?
No, the transaction cannot be cancelled online.
Q: When will my account reflect my payment?
Usually the next business day, your account will be updated with your payment.