My Account

Frequetly Asked Questions and Answers

Q: What is required to sign-up for the first time?

A: You need to have access to the Internet, an email address and a copy of your current SmartSearch invoice. Follow the sign-up instructions on the screen to complete your enrollment.


Q: What is the cost of the e-billing Service?

A: There is no cost for SmartSearch Online Bill Pay. We are happy to provide this convenient, time-saving service to our customers.


Q: I have a business with multiple lines on one account. Can I view bills for all my lines?

A: Yes, as long as your telephone numbers are associated with one account number, you will have the ability to view the activity of each line on a monthly basis.


Q: Can I stop SmartSearch Online Bill Pay at any time?

A: Yes, click on “Pay Bill� to change the account or the way you pay your invoice. Call 866.253.4262 if you have any questions.


Q: What is ACH?

A: ACH is the Automated Clearing House network and is a process to electronically transfer funds between financial institutions.


Q: Do you accept credit card payments?

A: Yes. We accept, MasterCard, Visa, Discover and American Express.


Q: Is there a charge for either payment option?

A: SmartSearch currently offers this service to you without any charges, but we recommend that you contact your bank to find out if they charge a fee for this service.


Q: Is there a charge for returned payments?

A: Yes. SmartSearch will reverse your payment if the transaction is returned by your bank for any reason. SmartSearch will charge your account a fee of $30.00 per returned transaction.


Q: Will I need to make a request each month in order to pay my bill?

A: Yes, if you select to the “One-Time Payment� option.


Q: What if I forget my password?

A: Click on Log in and select: Click here to retrieve your Password.


Q: How will I be notified when my bill becomes available for viewing and payment online?

A: You will receive an email, to the address we have on file, with your invoice information.


Q: Will I continue to receive my paper bill in the mail?

A: Yes, unless you opted to automatically pay your invoice each month and selected the eStatement option.


Q: After clicking the submit key when making a payment, can I cancel the transaction if it is scheduled to occur on that same day?

A: No, the transaction cannot be cancelled online.


Q: When will my account reflect my payment?

A: Usually the next business day, your account will be updated with your payment.